1. Scope

The present general terms and conditions of sale apply to the distance-selling operation of UWE Raw Cotton & Miss Von Doring (us) and cover all sales to its customers (you) through the uwerawcotton.co.uk website. We reserve the right to amend the present general terms and conditions of sale at any time, with the proviso that details of all amendments are published on our website.

When you place an order you will be entering into a legally binding contract.  Customers must be 18 years or older.  We reserve the right to refuse to accept your order if we find that you are in breach of these Terms and Conditions.

2. Prices

Product prices are given in pounds sterling and are exclusive of postage and packaging costs.

Orders are payable in pounds sterling.

UWE Raw Cotton & Miss Von Doring products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Special Offers: special offers on our products are available for a limited period only.  Only one promotion can be claimed at any one time.

UWE Raw Cotton & Miss Von Doring reserves the right to change its prices at any time, although products will be invoiced at the price in effect when the order was placed, subject to availability. Information relating to prices and product availability is liable to change and is given by way of indication only.

3. Availability

Product and prices are valid as advertised on uwerawcotton.co.uk subject to stock availability. Information on product availability is provided when you place an order online.  These details are given for information purposes only and are not binding.

Should a product be unavailable after you have placed your order, we will let you know as soon as possible by email. In this instance you can ask for your order to be cancelled or exchanged by emailing us.

4. Orders

We will take all reasonable care, so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. The technical steps required for creating the contract between yourself and uwerawcotton.co.uk are as follows:

You place the order for your products on the website by pressing the “Submit Order” button at the end of the checkout process.

You will be guided through the process of placing an order by a series of simple instructions on the website. We will send you an order acknowledgement email detailing the products you have ordered and likely dispatch date. As your product is shipped we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below. If you have not received a confirmation email your order has not been accepted by UWE Raw Cotton & Miss Von Doring. Non acceptance of an order may take place in the following circumstances:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You are not meeting the eligibility to order criteria set out in the main conditions of use

5. Payment

Accepted payment methods are PayPal. Cash on collection is also acceptable.

Payment by Gift Vouchers – Gift Vouchers may be used to purchase goods of a higher price than the amount on the gift card, on payment of the difference. Gift Vouchers must be used subject to website Terms and Conditions.

Gift Voucher Restrictions – Gift Vouchers cannot be exchanged for cash. Gift Vouchers can only be refunded in accordance with your legal rights.

Gift Voucher Validity – Gift Vouchers are valid for a limited time and the voucher must be used by the date shown on the voucher. We are afraid we can’t accept any responsibility for deleted gift vouchers from your e-mail. We will send your gift voucher as soon as payment has been cleared. We’re afraid we can’t be responsible for any delays with the e-mail system.

Coupon Code – These coupon codes give the customer a discount which can be applied to a purchase.

6.  Exchange and refunds

Goods supplied by www.uwerawcotton.co.uk are new and guaranteed against defects.  You have 7 working days from the date of receipt to return the product. If it does not meet your expectations, you will be liable for the cost of return postage.  Cancellations can be made on the date of purchase and your payment can be refunded otherwise a refund will be made by cheque / Paypal upon receipt of the returned goods.

7. After Sales Service

For a period of 30 days following date of purchase, UWE Raw Cotton & Miss Von Doring guarantees that the item sold is free from manufacturing defects. In the case of defective items, UWE Raw Cotton & Miss Von Doring will freely reimburse the purchase price, or replace the item or part of the item, only if it is returned to UWE Raw Cotton & Miss Von Doring within the 30-day period (a receipt must be enclosed as proof of purchase). These are the only options available for any failure of the guarantee. UWE Raw Cotton & Miss Von Doring takes no responsibility for any other guarantee, either implicit or explicit, in relation to the item, especially, but not exclusively, any implicit guarantee relating to marketing and using it for particular purposes.

8. Intellectual Property

All text, notes, illustrations and images reproduced on www.UWE Raw Cotton.co.uk are the copyright of the author and are protected by intellectual property law worldwide.   In accordance with the provisions of Intellectual Property legislation, private use only is permitted and any other use without the prior authorisation of UWE Raw Cotton & Miss Von Doringy is an infringement of the author’s copyright and a violation of intellectual property rights.

9. Responsibility

All products offered for sale are subject to the requirements of English law. UWE Raw Cotton & Miss Von Doring cannot be held responsible for any failure to meet the requirements of the legislation of any other country where products are delivered. UWE Raw Cotton & Miss Von Doring cannot be held responsible in the event of force majeure, political upheaval, and total or partial strike action affecting in particular postal services, transportation and/or communications services, fire and floods.

10. Personal information

UWE Raw Cotton & Miss Von Doring will not divulge to third parties any personal information that you provide. This information is confidential and will only be used by internal departments at UWE Raw Cotton & Miss Von Doring for processing your order and/or sending you details of special offers.

11. Confidentiality

UWE Raw Cotton & Miss Von Doring only collects data that is strictly necessary for processing your order or for keeping you informed about special offers and new products.

We will not pass any of your information to third parties.